If you or someone else requires urgent or out-of-hours support dial 999 and notify University Security at +44 (0)29 2087 4444 If the situation involves:
- imminent danger
- suicidal intention
- possessing a weapon
- threats of harm
- physical injury
- death of a student
- terrorism.
Making a silent call to 999
If you need emergency help but are unable to talk, remain silent when you call 999. You will hear a recorded message and must press 55 to confirm you need help. Read more about how this service works.
Medical attention
If you feel at immediate risk of harm to yourself, please either:
- contact your GP surgery, or out of hours service, and request an emergency appointment
- go straight to your nearest Accident and Emergency department, or
- call the Emergency Services on 999.
How to access urgent mental health support
If you need mental health assistance but are unsure if it is an emergency, the NHS in Wales offers 24/7 support. Dial 111, press option 2 or visit NHS 111 Wales.
A call handler will assess what service you need. If eligible to be seen at the Emergency Unit, you will be given an appointment time to visit and will be called half an hour before as a reminder.
This call ensures you go to the right service at the right time. If you attend the Emergency Unit without an appointment you will be given a basic assessment and allocated an appointment time if eligible.
If you do not require urgent medical attention
It is recommended that you see your GP for a medical examination and check-up. Even if you do not think your injuries are serious, please note that shock and adrenalin after a traumatic experience can mask the seriousness of physical injuries.
Information that you disclose to a medical professional will be treated in confidence, unless you are considered to be at risk of further serious harm.
If you are not sure whether you require a medical appointment, you can seek medical advice by:
- calling 111
- accessing NHS 111 Wales online
For more specific advice around violence and abuse you can contact the Live Fear Free helpline for support 24 hours a day, 7 days a week by:
Keeping a record of an incident
If you are assaulted and you want to tell the police, or think you might later decide to tell the police, it would be useful to make a record of events. It is normal to struggle to remember details of an assault, in the order it happened, at a later time.
Please find a brief checklist of what information to record if you are able:
- what happened, and in what order
- where the incident took place
- what the person responsible said to you, and details of their appearance
- if there was a car involved, as many details as you can remember about it
- if there was anyone else around who might have seen or heard something
Your safety on campus
If you feel unsafe on campus, call Cardiff University Security on +44(0)29 2087 4444. The Security Control Room is open 24 hours a day, 7 days a week. You can also go to your nearest University building and ask someone to call the Security Control Room for you.
Do not put yourself at risk
If you witness an act of assault or violence, or violent or threatening behaviour, do not intervene if it is not safe to do so.
Live Fear Free helpline
The Live Fear Free Helpline, delivered by Welsh Women’s Aid, is a national confidential, free phone support and information service for anyone experiencing sexual violence, domestic abuse or other forms of violence against women, or for anyone wanting more information on available support services. Open 24 hours, 365 days a year.
- Call: 0808 8010 800