What is report and support?
Report and Support is a safe, confidential platform for staff and students to access support and share concerns.
Students
The Student Support Intervention Team respond to reports of harassment, harmful behaviour, and mental health concerns with respect and care to create a safe community for everyone. Student reports are handled by trauma-informed specialist practitioners.
Staff
Staff can report on incidents of bullying, discrimination and sexual misconduct. The reports are triaged to their local HR team who will guide you through alternative options for resolution, this may include formal or informal processes, as well as signpost to relevant wellbeing support services available through the university.
Can I report something that happened off campus?
Yes, you can report a concern, even if it happened off campus. Report and Support is available to all staff, students, visitors and external services or persons. We understand these situations could happen to staff and students on or beyond the university campus.
If you, or someone else is at risk of immediate harm, or needs urgent medical assistance, please call the emergency services on 999.
Is a Report + Support report the same as a complaints process?
No, formal complaints procedures are managed either by the school, and / or the Student Cases Team, depending on the severity and risk relating to the complaint. Should you wish to put in a formal complaint, please see more information here.
Report and support is a confidential online platform designed to help inform you of your options and guide you through these. There are two options for confidential disclosure on Report and Support.
What happens with anonymous reports?
Anonymous reports usually do not lead to any action being taken especially if the name of whom you are reporting is not made available to us. However, if enough identifiable information is provided we may investigate further.
We do, however, ensure that any information provided within the anonymous reports is collected for data purposes. When looking at the data, whilst keeping everything confidential, we will attempt to seek out any recurring patterns and discuss any actions that can be taken to improve safety and experience, such as targeted training or campaigns.
How secure is my information?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy policy. The system has been security tested by both the developer, Culture Shift, and by the University.
What if I submit a report and it isn’t believed?
At Cardiff university, staff dealing with disclosures, such as our Student Support Intervention team and HR colleagues, have had experience and training in how to respond to disclosures. They provide a safe space free of judgment through the support process, regardless of the next steps you wish to take, including whether or not you would like to go through the complaints process.
What if I witness an incident that makes me uncomfortable, am I able to raise a report?
Yes, you can. If you witness behaviour or an incident that makes you feel uncomfortable, even if you are not directly involved, you are encouraged to raise a report. Creating a safe and respectful environment is a shared responsibility, and your report can help ensure that concerns are addressed appropriately and you can access support should you need it.
If I raise a report, will I be asked what my desired outcome is?
When you choose to include your contact information while submitting a report, a member of the SSIT team will reach out to you directly if the person you are concerned about is a student. HR will contact you if the concern raised is about a member of staff. This allows us to understand your concerns, explore your preferred outcomes, and identify appropriate resolutions.
If you submit a report anonymously, we will not be able to offer personal follow-up or tailored support. While anonymous reports are still taken seriously, the absence of contact details limits our ability to provide updates or engage in further discussion.
What can I do if I want to make a report and its not included on the incident types?
Staff: If you have a concern about behaviour that is not bullying, discrimination or sexual misconduct you should speak to your line manager in the first instance. If you do not feel comfortable speaking to your line manager, local HR or your head of school/directorate are also available to support you.
Student: please use the “other” option which will give you the option of describing the type of incident to us.
What happens if I answer a question incorrectly when submitting a report?
Once a report is submitted, it cannot be edited by you.
The answers provided in your report helps us direct it to the appropriate team and provides an initial overview of the incident.
Identifying if the report is for a member of staff or a student helps us triage the calls to the correct teams, the operational team will try and ensure all cases are directed to the appropriate team in a timely manner but this if the information provided is incorrect this may delay response times.
If you report with contact details a member of SSIT or HR will also reach out to you to discuss your report. If any information is found to be incorrect, they can update it in the system to ensure accuracy. However, if you choose to report anonymously, we will assume the information provided is correct, as we won’t be able to follow up or verify further details.